“We have a diverse workforce with technological ability. Being able to replicate our existing forms in a digital platform allowed for a seamless rollout of the Field2Base platform.”— Bob Schroeder, Director of Operations · Fireside Hearth & Home
Fireside Hearth & Home Technologies is a leading provider of hearth products operating multiple locations throughout the United States. The organization employs more than 350 field personnel performing installation, service, inspections, warranty work, and customer support activities.
Prior to Field2Base, field personnel relied on carbon-copy paper forms. Forms often required 24–48 hours to reach the office and required manual processing. Duplicate data entry slowed operations and limited visibility into field activities.
Fireside digitized work orders, inspections, warranties, sales documentation, and timekeeping processes. Field teams now submit information electronically while operational data flows directly into backend systems.
By connecting the field to the back office in real time, Fireside removed days of paper lag from every customer interaction. More than half of all eTickets now process without office intervention, freeing administrative capacity and accelerating customer service response.
Measurable improvements at Fireside Hearth & Home
Estimated Annual Efficiency Gain calculations assume a conservative average of 15 minutes saved per submission and a fully burdened labor rate of $25 per hour. Estimates are intended to illustrate potential operational efficiencies and are not guarantees of actual savings.