“Collecting high quality data efficiently using Field2Base forms has effectively changed our field operation procedures. They make it so easy to create, modify and fill-out a form that this has become an invaluable tool for NPU.”— David Poore, GIS Manager · Norwich Public Utilities
Norwich Public Utilities provides electric, water, wastewater, and natural gas services throughout Connecticut.
Field crews relied on paper forms for inspections, work orders, and safety reporting. Manual data entry delayed updates to business systems and increased the potential for errors.
NPU standardized field reporting processes and integrated field-collected information directly into enterprise systems, including GIS platforms.
Field-captured data now flows automatically into the systems that need it. With live GIS updates and fewer manual errors, leadership has a real-time operational picture across electric, water, wastewater, and natural gas operations.
Measurable improvements at Norwich Public Utilities
Estimated Annual Efficiency Gain calculations assume a conservative average of 15 minutes saved per submission and a fully burdened labor rate of $25 per hour. Estimates are intended to illustrate potential operational efficiencies and are not guarantees of actual savings.