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Mountain Hospice

Reducing Admission Documentation Time by Nearly 50%.

A rural hospice cut admission visit times by nearly half, returning clinical hours to patient care while strengthening HIPAA and EVV compliance.

Location
Rural West Virginia
Workforce
Clinical & administrative staff
Customer for
5+ years
Healthcare worker using tablet during a patient visit
Results
~50%
Reduction in admission visit time
50+
Workflows digitized
HIPAA
Compliance strengthened
EVV
Compliance strengthened
“The amount of paper and time saved is phenomenal.”
— Kasey Meadows, Administrative Coordinator · Mountain Hospice
Customer Overview

Mountain Hospice serves rural communities throughout West Virginia where timely documentation and accurate patient information are critical to delivering quality care.

The Challenge

Nurses relied on large paper admission packets and manual documentation processes. Rural connectivity limitations created additional delays while office staff spent significant time scanning, filing, and re-entering information.

The Solution

Mountain Hospice digitized clinical, administrative, HR, and patient-admission workflows while enabling offline operation for field staff.

The Impact

Admission visit times dropped by nearly half. Verbal orders and DME requests move faster, paper usage fell dramatically, and clinicians spend more of every visit with patients and families instead of paperwork — all while strengthening HIPAA and Electronic Visit Verification compliance.

Operational Outcomes

Measurable improvements at Mountain Hospice

More than 50 workflows digitized
Admission visit times reduced by nearly 50%
Significant reduction in paper usage
Faster verbal order processing
Faster DME request processing
Improved HIPAA compliance
Improved Electronic Visit Verification compliance
Reduced administrative burden
More time spent with patients and families
Platform Footprint
Offline-first clinical capture
HIPAA-aligned data flow
EVV-supporting workflows
ROI Methodology

Estimated Annual Efficiency Gain calculations assume a conservative average of 15 minutes saved per submission and a fully burdened labor rate of $25 per hour. Estimates are intended to illustrate potential operational efficiencies and are not guarantees of actual savings.

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